Category Archives: The Wow Factor

Here is our opportunity to shine. We will share real life examples of our daily activities in which we help our clients and prospective clients. You will be amazed at our over the top service. Again, you cant make this stuff up. And it shows, we don’t just talk excellent service, we execute on this. Some clients have even called us “old fashioned”, from back in the day when all businesses appreciated their clients for the relationship, not the transaction.

Want to read some amazing customer service stories?


Post Image

I am a student of customer service!  I pay attention to my own personal experiences and interactions every day, as […]

Continue reading...

What Do You Do With Your Damaged Products?


Post Image

Since our company sells furniture online, the risk of damage during transit is always present. And though our instance of […]

Continue reading...

More Proof to the Making Exceptions Rule


Post Image

Here’s another personal story that shows the importance of making exceptions to your general rules and policies. Recently a client […]

Continue reading...

Flexibility And Your Business


Post Image

Recently a client called into our service line as the mirror that came with her bathroom vanity was damaged in […]

Continue reading...

Promotional Items and Your Clients


Post Image

As the name would suggest, generally speaking, promotions are not “forever” sales. They are dated events, with a beginning and […]

Continue reading...

Be Flexible On Your Policies


Post Image

Our standard return policy states that an item must be exchanged within 30 days of receipt for a full refund. […]

Continue reading...

WOW Your Clients


Post Image

A while back, we got a call from a client who was not happy with the quality of an item […]

Continue reading...

Keep High Quality Control Standards in Place


Post Image

Recently a client called in after a mirror he ordered arrived defective. He did not notice at the time of […]

Continue reading...

Everything For A Reason – Even in Client Service


Post Image

In our furniture business, we offer a delivery service called “white glove.” In this service the item that is ordered […]

Continue reading...

Be a Genuine Resource For Your Clients


Post Image

In every business, there are many different types of clients: those who know what they want and don’t want any […]

Continue reading...