Category Archives: Customer Service Training

Keep Detailed Notes in Your CRM


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The buying cycle for many of our products is longer than the typical discretionary purchases.  Whens someone is remodeling their […]

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Customer Service is an Investment, Not an Expense


Too many people view client service nowadays as an expense rather than an investment. All businesses have a marketing budget. […]

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Netflix Customer Service: NAILED IT.


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In today’s post, we’re featuring a chat transcript that was recently published online as a testament to great customer service. […]

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The Importance of Teaching Your Team To Build Rapport Skills


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Building rapport with your guests, vendors, clients, etc. is simply building a relationship. In sales, this is a CRITICAL piece. […]

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Personal Responsibility & Taking Ownership of Your Mistakes


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An important quality I look for in my team is personal responsibility.  Personal responsibility says, we are all human, and […]

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What Do You Do About Damages?


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Accidents happen. We all know it. Sometimes it’s our fault–other times it’s on the part of the client. What systems […]

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Customer Service Training: Don’t Take It Personally!


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For anyone that works in customer service, this is a critical teaching opportunity.  Often times, the natural response to criticism […]

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Follow Up, Follow Up, Follow Up!


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In a business where the product or service you are selling is NOT an impulse purchase (for the most part, […]

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Happy Labor Day!


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In honor of Labor day, we celebrate our full extended team. From the smart women we are fortunate to have […]

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Customer vs. Client: What’s the Difference?


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In the retail/e-tail world there are definitely two different planes of thought surrounding the two words “customer” and “client.” It’s […]

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