Want to read some amazing customer service stories?


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I am a student of customer service!  I pay attention to my own personal experiences and interactions every day, as […]

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The Future Of Customer Service Discussed


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As 2013 comes to a close, businesses made their predictions for how customer service will change in the future. There […]

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Things To Learn From 2013 Customer Service


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Tricia Morris reviews social media lessons from 2013. It’s important to keep customer trust, and that means not to put […]

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What Your Customers Want To Hear?


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As a customer service representative, the words you say to your customers can make or break your brand or business. […]

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2014 Customer Service Trends


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Customer service has changed in 2013. Experts now say it’s very important to create a customer service experience that is […]

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The Fun And Creative Use of Social Media


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Creative use of social media now offers a powerful tool in commerce. Companies learn to use social media to monitor […]

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The Importance of Better Customer Service


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When a customer is placed on hold when trying to contact a company, this can give them a negative experience […]

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What Happy Call Center Agents Do?


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Happy people make for a happy workplace. This is true for a call center or anywhere. There are many things […]

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A Customer Experience You Should Read


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Blogger Maz Iqbal recounts his experience with Boots Opticians to make the point that customer service and personalized attention can […]

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The Skills Required For Better Customer Service


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Hard skills, like knowledge of operations, techniques, and practices, are very important in business. But soft skills, such as customer […]

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