The WOW Factor

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Our goal through this blog is to share our story. We work with clients each and every day answering the most basic of questions all the way to the most technical and complex. From checking on the stock status of an item, to relaying instructions on how to install a vessel sink, our team is armed with the resources and solutions to answer each individual question. Read the stories as shared by our team.

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Our Case Studies

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As a team, we live and breathe client service. We understand that the only way to continually improve our own client experience is to continuously be observing others. We gain this valuable insight by paying close attention to our own experiences as consumers, reading about the good and bad experiences of others, and conducting our own case studies in the niche. Read here to learn more about our findings.

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Customer Service Stories

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If you found us because of your interest in customer service, or are looking for other ways to better your own client experience, we’re glad! Read here for our summaries of tips and ideas from across the web! Additionally, if there’s something you don’t see here, but would like addressed, feel free to drop us a line at Hillary(at)uniquevanities(dot)com and we’ll make sure it gets covered in an future post!

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When You Love People, They Love You in Return

Customer service is world class. I like the emails with the videos to explain what to expect on shipping and the personal thank you from your CEO - nice touch! They helped correct the problem with FedEx and achieved a positive outcome above my expectations! I can't say enough about your customer service - it's fantastic. Ron L.

A 36" porcelain vanity arrived broken. The replacement process was fast and painless. Good job! Customer support makes the difference between Internet companies. Avner B.

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